FAQs

Yes. LINQ provides all clients with access to Qonnect Portal. No more logging into multiple carriers. From services tickets, custom reporting and inventory, LINQ’s Qonnect Portal has you covered with a single sign-in access all account information regardless of carrier.

Yes. With LINQ’s Human Customer Care Service, clients can call LINQ directly for any and all service inquiries. Clients are assigned a team of dedicated specialists who will take care of end user support, lifecycle management, and all other tasks so that clients can avoid automated prompts and waiting on hold. Alternatively, clients can contact their internal IT support or log into the Qonnect Portal to submit tickets for LINQ to resolve.

LINQ is an all-in-one managed service provider that can handle any task related to enterprise mobility management, including:

• Creating new orders
• Managing upgrades
• Activating new devices
• Suspending devices and accounts
• Cancellations
• Device replacements and swaps
• Feature additions
• Managing international travel
• Device backups and troubleshooting

Yes. With LINQ’s Human Customer Care Service, clietns can call LINQ directly for any and all service inquires. Clients are assigned a team of dedicated specialists who will take care of end user support, lifecycle management, and all other tasks so that clients can avoid automated prompts and waiting on hold. Alternatively, clients can contact their internal IT support or log into Qonnect Portal to submit tickets for LINQ to resolve.

Your company can develop its own mobiel apps or use existing commercial apps on company devices.

Corporate policies and best practices can be automatically sent to devices that are set up for MDM. Examples include requiring employees to agree to terms and conditions before installing/using apps, requiring a passcode, forcing the screen to lock, turning off certain features (i.e. a phone’s camera), etc.

No, it is not required to use an Apple Developer Account to manage iOS devices with an MDM.

In cloud-hosted MDM solutions, the provider hosts all company data on servers that are hosted by cloud-infrastructure service providers such as AWS, Azure, or Google Cloud Platform. It is best suited for those looking for a straightforward way to quickly set up an MDM solution.

In on-premise MDM solutions, the provider leases its software for use on a client’s own servers, which makes the clietn fully responsible for maintaining and protecting MDM infrastructure. On-premise MDM solutions are ideal for companies that need to keep all data in-house.

MDM solutions can manage mobile phones, tablets, computers, wearables, rugged devices, VR devices, and Internet of Things Devices.

MDM solutions can manage Android (Including Android VR and Wear OS), iOS and iPadOS, macOS, Windows (Including Windows CE and Windows Mobile), and Linux.

Yes, you can use an MDM solution to create a virtual workspace on employee-owned devices without invading personal privacy. This is called containerization.

MDM, or Mobile Device Management, refers to a genre of mobile security products mainly utilized by organizations to handle life-cycle management, app deployments, and increase security on mobile devices.

We can make it easy to set up an MDM, migrate to a new MDM, manage your existing MDM, and more.

MDMs can help reduce costs by mitigating theft, reducing carrier expenses, protecting against data loss, preventing device compromise, and more.

LINQ helps streamline all enterprise mobility tasks, including device purchase and replacement. Using LINQ, clients generally receive equipment within the same timeframe as suggested by the carrier, but without the hassle.

LINQ can keep inventory tracking with your current inventory system or on-site dedicated, secure lockers for devices to be deployed and reused as needed. From devices to accessories, LINQ has your inventory needs covered.

Yes. LINQ can work with your carrier(s) to acquire new devices and distribute them directly to end users.

Yes. LINQ uses custom reporting that facilitates the tracking of all costs by unit, department, GL code, location, etc. Clients have access to reports 24/7 via the Qonnect Portal. Clients are also assigned dedicated account managers that can help tailor reporting to suit client needs.

Yes. LINQ will take care of monthly billing and email the invoice to the client in their preferred format, allowing it to easily be uploaded to accounting systems. LINQ can also consolidate multiple carrier.

LINQ works with all carrier in the United States. In fact, LINQ has relationships with multiple carriers that can be leveraged to ensure clients’ service needs are met.

Yes, LINQ will manage all carriers, even if the client has multiple. In these situations, the client works directly with LINQ and receives one simplified invoice.

Yes. LINQ uses custom reporting that facilitates the tracking of all costs by unit, department, GL code, location, etc. Clients have access to reports 24/7 via the Qonnect Portal. Clients are also assigned dedicated account managers that can help tailor reporting to suit client needs.

Yes. LINQ uses custom reporting that facilitates the tracking of all costs by unit, department, GL code, location, etc. Clients have access to reports 24/7 via the Qonnect Portal. Clients are also assigned dedicated account managers that can help tailor reporting to suit client needs.

Yes. LINQ will take care of monthly billing and email the invoice to the client in their preferred format, allowing. it to easily be uploaded to accounting systems. LINQ can also consolidate multiple carrier invoices into one LINQ invoice, so that clients can avoid dealing with multiple carrier invoices.